Marketing creates Leads
Delivery creates Loyalty
What do you create?
Promises create Expectations
Differentiation creates Memories
Are you remembered or forgotten?
FROM STRATEGY TO SERVICES
Alluding to a vision
doesn’t make it happen
Are people and processes aligned?
DELIVER WITH A DIFFERENCE
Customers mistrust Promises
Customers share Experiences
Is every customer’s experience
memorable and distinctive?
Achieve Customer Retention by Becoming Memorably Distinctive
Do you stand out from the crowd?
Traditionally, it was considered a best business practice to mimic market leaders, then make incremental improvements. With the Internet taking competition global, many businesses now compete on decimals of differentiation.
How does a nanosecond or minor variation help your customers achieve their goals? Are you using an outdated strategic approach? Today, customers control who, what, when, where, how and why.
Why Choose You?
Marketing creates leads, and promises create expectations. A misalignment between a promise made and a promise fulfilled, may leave your customers feeling, not awed but angry. It costs an average of 7 – 10 times more to acquire a new customer, than retain an existing one. Becoming memorable takes more than a promise, logo or smile.
From strategy to services, alluding to a vision doesn’t make it happen. We will work with you to crystallize your vision, and deliver with a difference that builds your Revenues, Reputation and Referrals.