CUSTOMER RETENTION

Marketing creates Leads

Delivery creates Loyalty

What do you create?

CUSTOMER EXPERIENCE

Promises create Expectations

Differentiation creates Memories

Are you remembered or forgotten?

FROM STRATEGY TO SERVICES

Alluding to a vision

doesn’t make it happen

Are people and processes aligned?

DELIVER WITH A DIFFERENCE

 

Customers mistrust Promises

Customers share Experiences

 

Is every customer’s experience

memorable and distinctive?

 

CRYSTALLIZE YOUR ALLUSIVE IMAGE

From strategy to action plans …

build your revenues, retention & referrals!

Contact Us for a Free Consultation

Achieve Customer Retention by Becoming Memorably Distinctive

Do you stand out from the crowd?

Traditionally, it was considered a best business practice to mimic market leaders, then make incremental improvements.  With the Internet taking competition global, many businesses now compete on decimals of differentiation.

How does a nanosecond or minor variation help your customers achieve their goals?  Are you using an outdated strategic approach?  Today, customers control who, what, when, where, how and why.

Why Choose You?

Marketing creates leads, and promises create expectations.  A misalignment between a promise made and a promise fulfilled, may leave your customers feeling, not awed but angry.  It costs an average of 7 – 10 times more to acquire a new customer, than retain an existing one. Becoming memorable takes more than a promise, logo or smile.

From strategy to services, alluding to a vision doesn’t make it happen.  We will work with you to crystallize your vision, and deliver with a difference that builds your Revenues, Reputation and Referrals.

Where are you now?              Where are you going?

Small - Medium Businesses

12-Week Strategy & Business Plan Development

Reserve your seat now and accelerate your growth.

Corporations, Public Sector & Non-Profits

Customizable & Scalable

Re-focus, re-align and re-ignite your organization today.

Need to Streamline? Improve Efficiency?

Your unique needs and goals are important to us. 
As a consultant, coach or interim executive,
we work closely with you to streamline and integrate
people, processes and technology.

Need to Improve Retention?

Customer retention … revenue retention … employee retention?
Our holistic, innovative and transformative approach
has helped many organizations and entrepreneurs
grow to the next level.

Not sure what you need?

If your business isn’t working as expected, 
take advantage of our free business healthcheck.